Contact Us

 For routine questions, to apply for electric service or for general information, please call our customer service center, Monday through Friday, from 7:30 a.m. to 7:00 p.m., at 1-866-225-5683.

Billing Adjustments

Power Cost Recovery Factor (PCRF)
PCRF is an adjustment to your bill. It is a monthly adjustment to be applied to the current monthly billing to account for differences in actual purchased electricity cost. This monthly charge shall be increased or decreased on a per-kWh basis.

Click here for a history of monthly PCRF factors.

Sales Tax
All bills shall be adjusted by the amount of all sales tax, attributable to the sale of electric service to the Customer, unless Customer has previously provided to the Cooperative satisfactory proof of exemption.

Franchise Tax Adjustment
For Customers located in areas within the boundaries of a municipal corporation (City), Customer's total bill (excluding state and city sales tax) will be increased by a percentage, which is the equivalent of the city's franchise tax imposed on MVEC Customers, by the municipal corporation.