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 For routine questions, to apply for electric service or for general information, please call our customer service center, Monday through Friday, from 7:30 a.m. to 7:00 p.m., at 1-866-225-5683.

Hurricanes

DON’T BLOW OFF HURRICANES
Any time a hurricane approaches the Texas coast, you’re likely to be reminded to take precautions. But the time for planning should begin well before hurricane season arrives.
Follow these tips to prepare yourself and your home for hurricanes:
  • Develop a plan for installing covers for windows.
  • Don’t waste time taping windows. When a 100 mph wind blows an object at your window, tape won’t stop it.
  • Remove weak and dead trees and tree limbs on your property.
  • Know whether your home is in a zone that could be flooded.
  • Have a “grab and run” bag ready with important papers (like your homeowner’s insurance policy) and prescription medicines in the event you have to evacuate.
  • Have a plan in place for where you will go if you evacuate, the route you will take, and how others can contact you.
  • Have a survival kit ready with nonperishable food, water, a first-aid kit and other things you may need.
  • Keep a battery-powered radio handy. And don’t forget the extra batteries.
  • Don’t hesitate to evacuate, especially if you are living in a manufactured home or a house that may not be sturdy enough to stand up to the wind.
  • Do not touch or move downed utility lines. Even if the line looks “dead,” do not touch it and make sure others stay clear of the line. Call your electric co-op immediately.
  • Keep refrigerators and freezers closed if your power goes out. Open them only if absolutely necessary.
  • If you use a standby generator, make sure you have all required safety equipment properly installed.
Keep this information readily available in case of the threat of a hurricane.
This public service message is brought to you by Magic Valley Electric Cooperative.

WHEN OFFICIALS CALL FOR EVACUATION: GO!
When a hurricane threatens, evacuating is the smartest move. Dial 2-1-1 to register prior to an emergency if you have special health care needs and will need transportation. Dial 2-1-1 for the transportation registry if, for any reason, you do not have a ride and cannot call on friends, neighbors or family for help. Registration must be done in advance.

When local officials call for an evacuation, get going without delay.
  • Discuss evacuation plans with your family BEFORE hurricane season, June 1 through November 30. Make a checklist of what you need to do before you leave town and review it periodically.
  • Monitor NOAA weather radio and local TV and radio broadcasts during storm season.
  • Prepare an emergency supply kit including: radio, flashlight, extra batteries, extra eyeglasses, bottled water, nonperishable food, dry clothes, bedding, insurance information, important documents, medications, copies of prescriptions, and special products for babies, the elderly and medically fragile family members.
  • Learn your evacuation routes before storm season. Make sure you have a FULL TANK OF GAS before you leave. Expect traffic delays.
This public service message is brought to you by your local electric cooperative.
Magic Valley Electric Cooperative, based in Mercedes, serves 80,000 members in the following counties: Hidalgo, Willacy, Cameron, Starr and Kenedy.

SEVERE WEATHER? TUNE IN!
Do you have a battery-operated NOAA weather radio at your home or workplace? If the NOAA broadcasts reach your area, the radios can be invaluable. Here’s why:
  • NOAA provides continuous broadcasts of the latest weather information directly from the National Weather Service. When severe weather threatens your area, the broadcast activates an alarm and turns on the radio so you can hear critical, potentially life-saving messages.
  • NOAA weather radios can take advantage of an even greater tool: the “all hazards” radio network. These broadcasts provide warning and post-event information for a host of other threats, including natural and technological hazards.
  • NOAA weather radios can also receive broadcasted AMBER alerts for missing children.
  • The NOAA weather radio network is expanding in coverage and capability, making it an invaluable tool. For as little as $20, anyone can have access to potentially life-saving emergency messages whenever and wherever they need it.
  • Stock up on extra batteries.
We think your family’s safety is worth the investment. Visit www.nws.noaa.gov/nwr/index.html for more weather radio information.
This public service message is brought to you by your local electric cooperative. For more information, visit your local co-op.